Where does your wood come from?

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When we first started, all of our wood was being sourced from our local Woodcraft store. At the end of 2018, we discovered a local mill that has supplied all of our wood since. We are able to request square blanks that meet our specifications which we then put Anchorseal on to prevent checking (cracks forming at the end grain due to uneven moisture loss) and allow to dry in a humidity-controlled room. The entire process can take anywhere from

6-12 months depending upon the original moisture content before it is dry enough to turn a finished item.

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What is that mark on the bottom of your bowls and containers?

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We have a custom branding iron with our logo on it that we put on the bottom of all our bowls and containers. 

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Do you take custom orders?

 

Yes! Please visit our 'Create Your Own' section to view some options we have available. If there is something that you would like and don't see on either the wood or hardware pages, please contact us and we will try our best to accommodate you.

 

How long does it take for a custom order to be completed?

 

We cannot guarantee an exact timeframe, however, if demand is low the typical turn around time is one week. If we have an influx of orders at any given time, it could take as long as two to three weeks for an order to be shipped to you. 

 

We will contact you with a more accurate estimate when an order is placed.

 

Can you customize my order in other ways such as engraving or carving?

 

Unfortunately, we cannot offer these services at this time. In the future, we hope to have at least one or two options for further customization of your item(s).

 

Do you accept cancellations, returns, or exchanges for custom orders?

 

No. We are not able to refund your money for a canceled custom order. We are only able to accept returns or exchanges if there is a problem with the product. If you are unhappy with your custom order, please contact us and we will make every attempt to correct it.

 

Do you accept returns and exchanges for non-custom items?

 

Yes! 

 

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

 

Please note that in order to return a product that you will have to pay the return shipping costs. Due to the small size of our business, we cannot offer to pay your return fees right now. The product(s) must also be in original condition.

 

How much do you charge for shipping?

 

We charge a flat rate of $5.00 for each order.

 

What are your pens, pencils, and keychain items finished with?

 

CA (Cyanoacrylate), i.e., Super Glue. You read that right, Super Glue. It is very durable and can be polished to a matte, satin, or high gloss finish. This finish takes some additional time and dedication but the end result is worth it. Rings are also finished in this manner.

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What are your bowls and platters finished with?

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This varies by item and what we believe will look best on the end product. Your bowl or platter will come with a danish, teak, tung, shellac, oil-based polyurethane, or water-based polyurethane finish. More information about each of these can be found in our 'Damage' section.

 

How are your items shipped?

 

We ship mainly using USPS First-Class Mail, and a tracking number is provided. We are able to ship internationally, but for an additional cost. Every item is snuggly nestled into its own kraft box. Pens and pencils come in a simple velvet sleeve or drawstring bag (depending upon the size) and keychain items are placed in a simple cloth bag. Rings are shipped in a simple white cardboard ring box with a foam insert with the option to upgrade for an additional fee to a black or white faux leather ring box, black velvet ring box with a single line of gold trim on the outside, or a premium wooden ring box. Bowls and platters will be wrapped neatly but will not come with any type of long-term protector.

 

How do I care for my item?

 

Please visit our special section about caring for your product here.